Customer Support

We value your feedback, inquiries, and concerns at Fumsy Food.

Get in touch with us:

info@fumzyfood.com

We're Here to Help!

Fill out the form with any query on your mind and we'll get back to you as soon as possible

Chat with Our Support Team

Our team will be available during our business hours to assist you promptly.

FAQ

What payment methods do you accept?

We accept payment via all major credit and debit cards. You can securely complete your payment during the checkout process on our website.
What are the delivery charges and how long does it take?

Delivery charges are calculated based on the weight and value of your order. The exact charges will be displayed at the checkout before you finalize your purchase. Typically, we aim to deliver all orders within the next working day, with delivery taking 1-2 days depending on your location.
What is your return policy?

If you are not satisfied with your order, please contact us within 24 hours of receiving it. We will work with you to resolve any issues and provide a satisfactory solution. We reserve the right to refuse returns or refunds if we believe they are fraudulent or excessive. Please refer to our Returns and Refunds section in the Terms and Conditions for more details.
Are all your products authentic and of high quality?

Yes, we take pride in sourcing and offering authentic African grocery products. We work directly with trusted suppliers and farmers to ensure the quality and authenticity of our products. We prioritize providing our customers with the best ingredients and food items to enhance their culinary experience.
Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery. Please note that tracking information may take some time to be updated by the courier service.
How can I contact your customer service?

You can contact our customer service team either through our live chat feature on our website during business hours or by emailing us at info@fumzyfood.com. We aim to respond to your queries within 24 hours.
Do you offer wholesale or bulk ordering?

Yes, we offer wholesale and bulk ordering for select products. If you are interested in placing a wholesale or bulk order, please contact our customer service team for more information and assistance.
Do you cater for events?

Yes, we do cater for events. If you are planning a special occasion or event and would like to inquire about our catering services, please email us at info@fumzyfood.com. Our dedicated team will be happy to discuss your requirements and provide you with more information on our event catering options, including menu choices and pricing.